Refund Policy

At VapeBust, your satisfaction is our top priority. We understand that sometimes you may need to request a refund or exchange, and we aim to make the process simple, fair, and transparent.

Eligibility for Refunds

You may be eligible for a refund or replacement if:

  • The product you received is damaged or defective.

  • You received the wrong item or the order was incomplete.

  • The order was affected by a shipping error caused by VapeBust.

Please note:

  • For hygiene and safety reasons, opened or used vaping products (e.g., disposable vapes, e-liquids) cannot be returned unless they are defective or damaged.

  • Refund requests must be made within 14 days of receiving your order.

How to Request a Refund

  1. Contact our customer support team via email or WhatsApp.

  2. Provide your order number, product details, and photos of the damaged or defective item.

  3. Our support team will review your request and guide you through the next steps.

Refund Process

  • Once your refund request is approved, we will issue the refund to your original payment method.

  • Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

  • In some cases, partial refunds may be issued for items that are partially damaged or missing components.

Exchanges & Replacements

If you received a defective or wrong product, you may request a replacement instead of a refund.

  • Contact our support team with your order details.

  • We will ship the replacement item at no additional cost.

  • Replacement delivery times may vary depending on stock and location.

Non-Refundable Items

The following items are generally non-refundable unless defective or damaged:

  • Opened disposable vapes or e-liquids

  • Used vaping devices

  • Personalized or customized orders

Customer Support

If you have any questions regarding refunds, exchanges, or returns, our dedicated support team is here to help. Contact us via email, WhatsApp, or live chat, and we will assist you promptly.

At VapeBust, we strive to ensure a smooth shopping experience. Our refund policy is designed to protect both our customers and our products while making sure you receive the support you need.